Question 1

How do I place an order?

Accepted Answer

Navigate to the Shop page, select your preferred category and product. Choose color and size, add to cart, proceed to checkout, fill shipping details, apply any discounts, and complete payment via your preferred method (UPI, credit/debit card).

Question 2

Is my payment secure?

Accepted Answer

Yes, absolutely! We use industry-standard encryption and secure payment gateways. Your financial information is protected, and we don't store credit card details. All transactions are processed through trusted third-party payment processors.

Question 3

How do I use a discount code or promotional offer?

Accepted Answer

During checkout, look for the 'Discount Code' or 'Promo Code' box. Enter your code and click 'Apply'. The discount will be automatically applied to your order total. Note that some codes may have restrictions or expiration dates.

Question 4

I didn't receive an order confirmation email. What should I do?

Accepted Answer

First, check your spam/junk folders. If you still can't find it, contact us at contact@nstee.in with your name and order details (date/time), and we'll resend the confirmation.

Question 5

Can I ship my order to a different address than my billing address?

Accepted Answer

Yes! During checkout, you'll have the option to enter separate billing and shipping addresses. Just ensure both addresses are accurate and complete.

Question 6

What are your shipping options and costs?

Accepted Answer

We offer free standard shipping on all orders. Express Shipping (₹250 extra) and Priority Shipping (₹150 extra) are available at checkout for faster delivery.

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