Return & Exchange

Eligibility for Returns

1. 14-day return window from date of purchase.

2. Items must be in original condition.

3. All original tags must be attached.

4. Items must be unworn and unwashed.

Initiation of Return

1. To initiate a return, please contact our customer service team at support@nstee.in or log in to your account on our website and navigate to the "Returns" section.

2. Provide your order number, the item(s) you wish to return, and the reason for the return.

Return Process

1. Once your return request is approved, you will receive detailed instructions on how to package and ship the item(s) back to us. We recommend using a trackable shipping method to ensure your return reaches us.

2. The cost of return shipping will be the responsibility of the customer, except in cases of defective or incorrect items.

Inspection and Processing

1. Upon receiving your returned item(s), our quality control team will inspect the merchandise to ensure it meets our return policy criteria.

2. Once the items are deemed eligible for return, we will process the refund within 5 business days. Refunds will be issued to the original payment method used during the purchase.

Refund Options

Refunds for returned items will only be issued as store credit, which can be used towards future purchases.

International Returns

1. International customers are responsible for return shipping costs and any applicable customs fees.

2. For international returns, please follow the same return process outlined above.

Final Sale Items

Items marked as "Last Sale" or "Final Sale" cannot be returned or exchanged unless they are received in a defective or damaged condition.

Eligibility for Exchange

1. 14-day exchange window from date of purchase.

2. Items must be in original, unworn, and unwashed condition.

3. All original tags must be attached.

4. Items marked as "Last Sale" or "Final Sale" cannot be exchanged unless received in a defective or damaged condition.

Initiation of Exchange

1. If you wish to exchange an item for a different size, colour, or style, please contact our customer service team at support@nstee.in or log in to your account and navigate to the "Returns" section to raise an exchange request.

2. Provide your order number, the item(s) you wish to exchange, and the size, colour, or style you would like instead.

Exchange Process

1. Once your exchange request is approved, you will receive detailed instructions on how to package and ship the original item(s) back to us. We recommend using a trackable shipping method to ensure your exchange reaches us.

2. Upon receiving your item(s), our quality control team will inspect the merchandise to ensure it meets our exchange criteria before the replacement is dispatched.

Availability

Exchanges are subject to availability. If the requested item is unavailable, store credit will be issued that can be used towards a future purchase.

International Exchanges

1. International customers are responsible for shipping costs and any applicable customs fees associated with an exchange.

2. For international exchanges, please follow the same exchange process outlined above.

Defective or Incorrect Items

1. In the rare event that you receive a defective or incorrect item, please contact us immediately.

2. We will arrange for the return shipping of the defective/incorrect item and provide a replacement or issue a full refund, including return shipping costs.

Additional Information

Please note that NSTEE reserves the right to update or modify this return and exchange policy at any time. Any changes will be communicated on our website. If you have any questions or need assistance with your return or exchange, please don't hesitate to reach out to our customer service team.

Thank you for choosing NSTEE. We appreciate your business and are here to ensure your shopping experience is enjoyable and hassle-free.